Digital Transformation falls into the most desirable category for consultants, namely; something for which there is no agreed definition, something for which there is a huge appetite for investment and something for which there is no clear definition of success.…
Super-agile-project’s-fantastic-culture’s-still-atrocious: Mary Poppin’s guide to mandatory fun at work
In every job that must be done, there is an element of fun. You find the fun, and - SNAP - the job's a game!. You want to get some fun into the office; start by not planning it, nominate…
The curiously high cost of McDonald’s coffee and how it’s very McClever
For customer experience, we love to focus on what people ‘love’ and what people ‘need’ but maybe thinking about the lowest acceptable experience might help us even more. To understand this blog, you have to comprehend Australian’s love of coffee.…
Read More The curiously high cost of McDonald’s coffee and how it’s very McClever
The magic circle: how to consider potential and performance in 10 seconds
In only three measures; charisma, smarts and hard work, you can assess potential in the time it takes to read this blog. (including looking at yourself). There has been substantial change in measuring performance, interviewing and recruitment, providing feedback and…
Read More The magic circle: how to consider potential and performance in 10 seconds
Kindergarten Con(sultant) – developing corporate creativity
The world economic forum have published a fantastic article about how 98% of children are ‘creative geniuses’ when they are in kindergarten but that this skill is reduced dramatically as they go through the formal schooling system where at age…
Read More Kindergarten Con(sultant) – developing corporate creativity
Judge Dredd: Judge, Jury and Execution of leading practice Agile
In a future world with increased urbanisation, huge disruption due to climate change, a series of ‘judges’ double as police, jury, judge and executioner to make immediate decisions on crimes and conduct immediate remediation up to and not limited to…
Read More Judge Dredd: Judge, Jury and Execution of leading practice Agile
The avocado munching, living with the parents, future makers: a new approach to graduate
There is a now famous line in Australia where the suggestion was made that the real reason young people can’t afford to buy a house is because they spend all of their money eating smashed avocado for brunch ($20) when…
Read More The avocado munching, living with the parents, future makers: a new approach to graduate
Thinking fast and travelling slow – designing the Gold Bus Customer Experience
There is a magical bus in Glasgow, Scotland called the Citylink Gold bus (http://www.citylinkgold.co.uk) which links the city with its neighbour Edinburgh, 40 miles to the east. It is much slower than the train and the arrival time is inconsistent,…
Read More Thinking fast and travelling slow – designing the Gold Bus Customer Experience
Darth Vader’s approach to a two speed Digital corporate culture
Say what you like about Darth Vader, he ran a tight ship. He was consistently results driven and he delivered feedback (usually fatal) in a timely manner rather than wait for the Death Star half yearly appraisals. I also never…
Read More Darth Vader’s approach to a two speed Digital corporate culture
Design Thinking; an obituary in advance
I am a management consultant of 15 years and in that time, there is only one immutable truth. That which says that everything can be structured, rolled up into a framework, split into a method, repurposed as training materials and…
The Corporate Futurist 