Building the right customer/citizen experience is now a non-negotiable requirement of any organisation, Digital has only accelerated what’s possible and new ways of thinking have put customer thinking at the heart of design. How then do we navigate new ways of thinking and take advantage of intelligent technology?
Have a look at these blog posts to give you something to think about or contact Keith@thecorporatefuturist.com for more information.
The travel agent for millennials; holidays for instagrammers
How a Japanese tiny bar is the way of the Digital future
Donald Trump as your next Chief Customer Officer (he might be available soon)
How McDonalds removed an excuse not to go in
How speed is not the only thing for customers