Digital Transformation: how to know you’re successful? (here’s a tip, if you use the words Digital and/or transformation, you probably aren’t)

Digital Transformation falls into the most desirable category for consultants, namely; something for which there is no agreed definition, something for which there is a huge appetite for investment and something for which there is no clear definition of success.…

Super-agile-project’s-fantastic-culture’s-still-atrocious: Mary Poppin’s guide to mandatory fun at work

In every job that must be done, there is an element of fun. You find the fun, and - SNAP - the job's a game!. You want to get some fun into the office; start by not planning it, nominate…

The curiously high cost of McDonald’s coffee and how it’s very McClever

For customer experience, we love to focus on what people ‘love’ and what people ‘need’ but maybe thinking about the lowest acceptable experience might help us even more.‎ To understand this blog, you have to comprehend Australian’s love of coffee.…

The magic circle: how to consider potential and performance in 10 seconds

In only three measures; charisma, smarts and hard work, you can assess potential in the time it takes to read this blog. (including looking at yourself). ‎There has been substantial change in measuring performance, interviewing and recruitment, providing feedback and…

Kindergarten Con(sultant) – developing corporate creativity

The world economic forum have published a fantastic article about how 98% of children are ‘creative geniuses’ when they are in kindergarten but that this skill is reduced dramatically as they go through the formal schooling system where at age…

Judge Dredd: Judge, Jury and Execution of leading practice Agile

In a future world with increased urbanisation, huge disruption due to climate change, a series of ‘judges’ double as police, jury, judge and executioner to make immediate decisions on crimes and conduct immediate remediation up to and not limited to…

The avocado munching, living with the parents, future makers: a new approach to graduate

‎There is a now famous line in Australia where the suggestion was made that the real reason young people can’t afford to buy a house is because they spend all of their money eating smashed avocado for brunch ($20) when…

Thinking fast and travelling slow – designing the Gold Bus Customer Experience

There is a magical bus in Glasgow, Scotland called the Citylink Gold bus (http://www.citylinkgold.co.uk) which links the city with its neighbour Edinburgh, 40 miles to the east. It is much slower than the train and the arrival time is inconsistent,…

Darth Vader’s approach to a two speed Digital corporate culture

‎Say what you like about Darth Vader, he ran a tight ship. He was consistently results driven and he delivered feedback (usually fatal) in a timely manner rather than wait for the Death Star half yearly appraisals. I also never…