Managing Blade Runners : An AI future for management

The premise of Blade Runner is that robots have become indistinguishable from human beings and having decided that this isn’t perhaps the greatest idea; the decision is made to get rid of all the robots. However, precisely because they are…

The Odd Couple – Getting Designers and Consultants to get along

One’s boring old fashioned, clean and tidy and wears a nice suit, the other’s messy, shaggy haired and goes to burning man. How will they ever get along? Simple answer; it’s the business model and the culture. Throughout the years,…

How to design a 1 day workshop in 10 minutes and 10 reasons why you shouldn’t.

If you work in collaboration or event design or facilitation or anything similar, you will probably recognise the following scenario; a client or a colleague arrives at your desk/office/bean bag and says ‘I need a workshop, here is the agenda, can…

Leadership in 2017: The end of corporate leadership and the Machiavelli matrix.

The changing dynamics of how and where we work, are changing what people need in a leader.  Leaders used to inspire, inform and create an atmosphere. Do they do so now, and do you even need them to? At some…

Customer experience; the Japanese way: Hyper-specialisation and what Kanazawa’s tiny, tiny whisky bar might mean for the future.

The Japanese know you have to be authentic, you have to have knowledge if you want to look like you care and you have to respect the crowd. People naturally want to be a little different, they want to feel…

History for the future: Bitcoin and the 1781 Bank of North America Act of Congress – Bitcoin might be special but it’s nothing new

There is no argument that bitcoin has the potential to be revolutionary and is already starting to be. However, to predict what might happen in the future, we can look to the past. In a nutshell; in the 18th century…

Harry Potter and the Organisation Design of Destiny; we are increasingly segmenting customers by behaviour but why not your own people? What you need is a sorting hat.

Consultants are now designers, designers are now consultants, an operating model is now a service design, are you a technologist or a CX delivery consultant? It’s all getting wonderfully mixed up so maybe it’s time to recognise that putting people…

Donald Trump’s unofficial guide to customer engagement.

Donald Trump’s unofficial guide to Customer Engagement: you may have all the best products and be so smart, so smart but….you have to keep it simple, you have to find what the individual wants and you have to think about…

Be a disruption seagull; you don’t need to know where the fish are, you just have to follow the boat.

Some companies are making the disruption and some are benefiting from it. They aren’t mutually exclusive, so in a period where there is some big stuff happening, how do the little guys line up behind it? Rather wonderfully, driverless electric…

The Icelandic Football team’s guide to Digital Transformation

Yesterday, the Iceland football team qualified for the World Cup in Russia ahead of Croatia, Turkey and the Ukraine and in doing so became the smallest ever country to achieve that feat. Iceland has 330,000 people, almost non-existent football league, a…